FAQ

Frequently Asked Questions

Find answers to common questions about occupational health, compliance and healthcare services.

Common Questions

Quick answers to the most frequently asked questions from our clients.

What is occupational health compliance?

Occupational health compliance refers to meeting all legal and regulatory requirements related to workplace health and safety. This includes compliance with MHSA, OHS Act, COIDA, medical surveillance regulations, and maintaining proper health records. AUNI provides comprehensive compliance management services to ensure your organisation meets all regulatory obligations.

What is MHSA and why is it important?

The Mine Health and Safety Act (MHSA) is South Africa's primary legislation governing health and safety in the mining industry. It requires employers to provide a safe working environment, conduct medical surveillance, and maintain comprehensive health records. Compliance with MHSA is mandatory and non-compliance can result in fines, penalties, or even mine closure.

What is the difference between MHSA and OHS Act?

MHSA applies specifically to the mining industry, while the Occupational Health and Safety Act (OHS Act) applies to all workplaces in South Africa. MHSA has stricter requirements for medical surveillance, health records, and reporting due to the high-risk nature of mining operations. AUNI provides compliance services for both acts.

What is medical surveillance?

Medical surveillance is the systematic monitoring of workers' health to identify and prevent occupational diseases and injuries. It includes baseline medicals (pre-employment), periodic medicals (regular check-ups), and exit medicals (when employees leave). AUNI provides comprehensive medical surveillance programmes across all industries.

What are the costs of non-compliance?

Non-compliance can result in significant penalties including fines (potentially millions of rands), legal action, shutdown of operations, reputational damage, and even imprisonment of directors. Additionally, non-compliance can lead to increased insurance premiums, compensation claims, and loss of business. Investing in compliance is far more cost-effective than dealing with its consequences.

How does AUNI help with clinic management?

AUNI provides complete clinic outsourcing and management services. This includes staffing with qualified healthcare professionals (doctors, nurses, OMPs, psychologists, social workers), daily clinic operations, medical consumables management, equipment maintenance, quality assurance, KPI reporting, and clinical governance. We manage everything so you can focus on your core business.

What is the Employee Assistance Programme (EAP)?

EAP is a confidential counselling and support service for employees and their families. It addresses personal and work-related issues including stress, trauma, grief, financial difficulties, family challenges, and substance use. AUNI's EAP provides trauma counselling, financial wellness, legal support, family support, and access to psychologists and social workers.

What is COIDA and how does it affect my business?

The Compensation for Occupational Injuries and Diseases Act (COIDA) provides compensation for workers who are injured or contract diseases in the workplace. All employers must register with COIDA, report occupational injuries and diseases, and maintain proper health records. AUNI helps ensure your organisation meets all COIDA compliance requirements.

How does health technology improve workplace health?

Health technology enables real-time monitoring of employee health, early detection of health risks, and data-driven decision making. AUNI's health technology solutions include wearable health devices, remote monitoring, employee health dashboards, occupational health analytics, and executive reporting. This technology helps prevent incidents, reduce absenteeism, and improve workforce health outcomes.

What industries does AUNI serve?

AUNI serves mining, construction, heavy industry, manufacturing, energy, logistics, corporate, and government sectors. We specialise in high-risk and demanding environments where occupational health, compliance, and emergency response are critical. Our solutions are tailored to the unique requirements of each industry.

How do I know if my organisation needs a compliance audit?

If you are unsure about your compliance status, have experienced changes in your operations, are preparing for a Department of Labour inspection, or have identified gaps in your health and safety programmes, you should consider a compliance audit. AUNI provides comprehensive occupational health audits that identify risks and provide actionable recommendations.

What is the difference between fitness-for-work and pre-employment medicals?

Pre-employment medicals are conducted before an employee starts work to establish their baseline health and ensure they are fit for the position. Fitness-for-work assessments are regular evaluations to ensure employees remain capable of performing their duties safely. Both are essential components of a comprehensive medical surveillance programme.

How does AUNI ensure data privacy and POPIA compliance?

AUNI is fully POPIA compliant with strict data protection protocols. All health records are stored securely with role-based access controls, regular security audits, and encrypted data transmission. We obtain informed consent for all health data collection and processing, and ensure that all healthcare professionals maintain confidentiality. Our systems are designed to meet the highest standards of data privacy and security.

What is health operations outsourcing?

Health operations outsourcing is when an organisation transfers management of its healthcare functions to a specialist provider like AUNI. This can include running occupational health clinics, managing emergency medical services, staffing healthcare departments, or managing entire health operations. Outsourcing allows you to focus on core business activities while ensuring professional healthcare delivery.

How quickly can AUNI deploy a healthcare solution?

Deployment time depends on the scope and complexity of the solution. Simple services like medical assessments can be deployed within days, while full clinic management or operations outsourcing may take 4-8 weeks for mobilisation. AUNI works with you to develop a realistic implementation timeline that meets your operational needs.

What are the benefits of integrated healthcare solutions?

Integrated healthcare solutions provide a coordinated approach across all aspects of employee health. This includes prevention, early intervention, emergency response, treatment support, wellbeing, and monitoring. Benefits include improved health outcomes, reduced absenteeism, better compliance, cost efficiencies, and simplified management with a single partner.

How do I get started with AUNI?

Simply contact AUNI through our website or call us directly. We will arrange an initial consultation to understand your needs, conduct a needs assessment, and develop a tailored solution for your organisation. Our team will guide you through every step of the process, from assessment to implementation and ongoing support.

Still Have Questions?

Speak to AUNI's healthcare experts about your organisation's specific needs.

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